Terms & Conditions

Harris Tweed Hebrides Ltd is a company registered in the United Kingdom under company number SC412084. VAT no GB 9334 040 51.

Company Address:

Harris Tweed Hebrides Ltd
Shawbost Mill
North Shawbost
Isle of Lewis and Harris
HS2 9BD
Scotland, UK

COMPLAINTS

If goods are found to be faulty or damaged, please return them to us for inspection as soon as possible to the above address in Returns & Refunds. Replacements will be sent at no extra cost. Your postage cost will be reimbursed. If the wrong goods are received please contact us immediately and we will rectify our mistake. Please include Date of Purchase, your Name & Address, Postcode and any Order Numbers to help us process your refund or exchange quickly. Please indicate if a refund is preferred.

PLEASE NOTE, Items returned under complaint must be CLEAN & DRY. Under the Health & Safety Act 1972 we are unable to handle wet or dirty goods and will NOT accept them for inspection.

LEGAL INFORMATION

Thank you for visiting the HTH website. Your use of this website ("Site") is subject to the following terms of use ("Terms") which HTH may change, from time to time, at its sole discretion. By using this Site, both now and after any such change, you agree to comply with, and be bound by, the Terms that prevail at the time of use.

In these Terms "HTH" or "we" refers to HTH, registered in Scotland (registered number: SC 412084). The Terms shall be governed by the laws of Scotland and both you and HTH submit to the non-exclusive jurisdiction of the Scottish courts.

WEBSITE ACCURACY & AVAILABILITY

HTH tries to ensure that the information on this Site is accurate, complete and up to date and that the Site is available for use at all times. However, material within this Site may contain inaccuracies or typographical errors and it is your responsibility to evaluate the information and content provided via this Site. Additionally, due to the inherent nature of the internet, interruptions and delays may occur in this service at any time.

LIMITATION OF LIABILITY

HTH shall not be liable or responsible for any loss or damage caused by or arising from any user's reliance on information obtained from or through this Site. Nor shall HTH be liable or responsible for any loss or damage that results from the Site's interruption or unavailability at any time. HTH shall not be liable to you for any loss or damage including but not limited to economic loss, administrative/overhead costs, loss of profit (whether direct or indirect), business, contracts, revenues, goodwill, production and anticipated savings of any kind, save for death or personal injury that results directly from our negligence. Our liability to you in any other instance shall not exceed the value of the products ordered by you from us.

LINKS TO & FROM OTHER SITES

This Site at any one time may contain links to other sites and, likewise, other sites may contain links to this one. HTH is not responsible for the availability of, or any content or material contained in, or obtained through, any such sites, nor do HTH endorse or accept responsibility for their content. Any questions or comments relating to other sites should be addressed directly to the operator of those sites.

You may not include a link to this Site or display any of its contents, in any format, in any other website without HTH's written consent. Such consent, if given, may be withdrawn, without notice, at any time and in this event you must remove the relevant link and/or content within 24 hours.

COPYRIGHT, TRADEMARK AND OTHER INTELLECTUAL PROPERTY PROTECTION

All materials on this Site, and the Site itself, are protected by copyrights, trademarks and/or other intellectual property rights. These materials are owned by HTH and associates or are used with permission of their owners. Such materials include, but are not limited to, photographs, images, illustrations, text, video clips, audio clips, designs, logos, trademarks as well as the software and source code used in the design and development of this Site. All rights are reserved, worldwide.

All brand names, product names and titles used on the website are trademarks or trade names of HTH or third party trade mark or trade name holders. You are not allowed to use or reproduce any such trade marks or trade names as this may constitute an infringement of the holders' rights.

You may not copy, download, modify, distribute or incorporate into any other work all, or any part, of the material available on this Site in any form except for the sole purpose of using this site or placing an order with HTH. Should you wish to use materials or information from this site, you must obtain HTH's prior written consent.

CONFORMITY OF PRODUCTS

HTH tries to ensure that descriptions, specifications, drawings and pictures of its products on this Site are as accurate as possible. However we do not accept responsibility for colour variation caused by the technical limitations of this Site or the technology used to access it. Nor do we accept responsibility for colour variations inherent in the materials used in the products.

At HTH we continually develop and improve our products. Whilst we endeavour to keep this Site up to date, not all HTH products may be available or shown on the Site. The products available and those shown are subject to change without notice.

PURCHASES

A contract between you and HTH for the purchase of goods exists when we confirm your order via email. Your acceptance of this contract is deemed to take place when a confirmation email is sent even if, due to circumstances beyond our control, you do not receive it.

SUBMISSIONS

You agree that any submissions that you provide to HTH via this Site including, but not limited to comments, messages, postings, survey responses, suggestions, creative ideas, ideas, concepts or product suggestions ("Submission") disclosed, submitted or offered to HTH via or in connection with this Site, shall be treated as non-confidential and not proprietary and shall become, and remain the property of HTH to do with as we wish including, but not limited to, copying, publishing, distributing or using the Submission, or any part or parts thereof, for any purpose, including, but not limited to, advertising, promotional, product development or other commercial purposes, without compensation to you or to any other person. Any Submission shall constitute an assignment to HTH of all rights, title and/or interests in copyrights. HTH has no obligation to respond to any Submission or to make any payment to you for its subsequent use.

You represent and warrant that no Submission by you will violate any right of any third party, including, but not limited to, copyright, trademark, patent, trade secret, privacy or other personal or proprietary right.

NO WARRANTIES

This site and its contents are provided "as is". We make no representations or warranties of any kind including, but not limited to, warranties of title or freedom from viruses or any other malicious programs or any implied warranties including, but not limited to, of merchantability or fitness for a particular purpose. We do not warrant that this site is free of defects or that any defects will be corrected. By using this site you agree that you do so at your sole risk. You assume full responsibility for all loss of use, loss of data and/or costs associated with the repair or replacement of any equipment and/or software that you use in connection with this site. HTH shall not be responsible or liable for any damages of any kind whatsoever arising out of, caused by or related to your use of this site.

CONDITIONS OF USE

Jurisdiction:
The terms and conditions and all contracts of this site are governed by the Law of Scotland. Only Scottish Courts will have jurisdiction to deal with disputes. All correspondence and discussions are required to be conducted in English.
Use of this site constitutes acceptance of our Terms & Conditions.

Pricing & VAT:
While every effort is made to keep prices correct, mistakes and unforeseen changes can occur. We will notify you of any price change relevant to your order before dispatch. You may amend or cancel your order as necessary.
All prices include VAT (where applicable) at current UK rates.
All prices are quoted in £s Sterling.
We reserve the right to amend prices whenever necessary.

Availability:
If items become unavailable, we will notify you and discuss alternatives.

Payment:
We provide secure online payments by credit and debit cards. Please do not compromise your security by e-mailing payment information. (ie: card details).
No responsibility can be taken for the security of any information sent by e-mail.
Your card will be debited as soon as you press the authorise button on the Secure Card Payment window.
Goods remain the property of HTH until paid for in full.

Liability:
The content of this website is intended for information purposes only. No specific recommendation or endorsement of any product is implied or intended.

Special Offers:
In addition to our normal Terms & Conditions we have the right to update with unique terms for special offers and discounts. These additional Terms will be updated when offers are advertised and shall remain on the site until the offer expires.